Overview


 

 

 

Synopsis

It’s an exciting time to work for Etihad Airways; we’ve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation.

With a diversified portfolio of products and services, we care about delivering outstanding travel experiences and ensuring that Etihad is always a choice well made. We do this by leading with thoughtfulness, seeking excellence in everything we do, promoting greater wellness and sustainability for all, and working together to shape the future of aviation.

As a VIP Travel Agent you will handle and manage all bookings and related travel journeys for our corporate and direct customers. You will manage and develop your product knowledge with Travel Pass and the corporate ifly product.

Accountabilities

  • Handle all corporate and direct customer bookings, enquiries, and online booking engine support, through application of technical expertise in reservations, ticket issuance and re-issuance
  • Manage all redemption bookings, enquiries and requests related to Etihad Guest for the Team’s customer circle
  • Handle all special requests for Team’s customer circle in coordination with other service delivery areas
  • Manage the entire travel journey related to Team’s customer circle or Residence bookings across the global Etihad network. This task includes strong relationship building with service delivery areas and influencing skills to ensure first class handling
  • Take immediate service recovery decisions and determine quick-fixes to put issues related to guests’ travel experience right, and to resolve major and minor issues.
  • Manage guests’ email/queue, produce daily shift reports and ensure proper handover of tasks to the next shift.
  • Maintain guests’ travel preferences data base and manage the delivery on all their journeys
  • Comply with set standards of inspirational customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for guests, providing exceptional personalised service to ensure customer confidence, satisfaction and loyalty
  • Maintain data protection and confidentiality for Team’s customer circle, ensuring attention to detail in all bookings. 

Education & Experience

  •  Education to at least secondary level/ high school graduation is required.
  •  Post holder must have 3-year reservation and ticketing experience with strong customer service skills.
  • GDS experience is essential.
  • Fluent in Arabic and English.
  • Must be able to work in a shift pattern environment.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

Apply for job