Job Description


Plan, manage and monitor the operation of baggage handling system and ensuring smooth running of the system to the best of its performance so as to ensure operational efficeincy and cost optimization.




  • Develop, review and enforce operation to ensure highest level of system availability and reliability for the baggage handling system facilities.
  • Adhere with Company’s policies, procedures, guidelines, local/international regulations and legislations, quality management system, EMS, OHSAS, Green Globe 21 and any other certifications.
  • Prepare timely and accurate reporting for the BHS facilities.
  • Plan, prepare and implement the unit yearly budget (OPEX and CAPEX).
  • evelop staff competency and skill in order to improve the effectiveness of BHS operational activities.
  • Keep abreast of new technology in order to properly plan for future enhancement and efficiency improvement of the assigned airport system and facilities.Assist on the special projects in order to ensure the assigned airport system and facilities requirements are properly addressed.
  • Coordinate effectively and timely during any system crisis and emergency situation.
  • Implement the project and contract management.
  • Analyze technical and financial data and recommends for continuous improvement action

Key Challenges


  • To follow up and resolve all BHS operational issues.             
  • High dependency on the Airflow system that makes the operation activities seem totally automated.
  • Lack of management skill at airports; people competency and people development
  • To keep abreast with BHS related latest technology and best practices in the industry.
  • People competency and the task to develop people

Working Relationship

  • Operation/AFRS/AVSEC
  • MA (Sepang) Sdn Bhd 
  • Ensure smooth coordination and deliverables for operation and maintenance of BHS
  • Airlines and Ground Handlers
  • Airasia, Malindo & KLAS
  • Ensure their contractual deliverables
  • Internal Support Division
  • PCD, Finance, Commercial, HRS, etc.
  • Smooth coordination and to support engineering processes
  • Regulatory Bodies
  • JKR,IWK, Local Municipal Council, etc.
  • Deliver service standards




Change and Innovate – Continuous Improvement

Courage to Excel – Courage

Change and Innovate – Driving Innovation

Communicate and Collaborate – Influencing

Courage to Excel – Driving For Results

Coach and Nurture Talent – Coaching

Courage to Excel – Decision Making

Courage to Excel – Planning & Organizing

Commit to Win – Business Acumen

Communicate and Collaborate – Building Partnerships

Customer Centric – Customer Orientation



  • Sound knowledge in operation management, contract management, quality management system & SAP
  • Able to represent the unit in Management and external meetings
  • Good writing, communication and interpersonal skills
  • Result driven and resourceful
  • Able to work independently with mininum supervision

Relevant Industries


  • Degree with minimum 3 years relevant working experience in Executive role


  • Degree with minimum 3 years relevant working experience in Executive role                                    

Unique Requirement       

  • Must register with Board of Engineer Malaysia        



  • Degree in Electrical/Electronic/Mechanical Engineering


  • Degree in Electrical/Electronic/Mechanical Engineering
  • Master Degree is an advantage
  • Minimum CGPA 3.0