Overview
Synopsis
This role reports to the Senior Portfolio Delivery Lead. The Technology Project Manager owns the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project, and is responsible for delivering projects to Airline Commercial Revenue Management department after deployment and testing.
Expectation of this role to work with the various stakeholders across the organization and external Technology Partners to ensure the Projects and associated key milestones are delivered within the agreed scope, budget & timeframe. Post service transition of the implemented systems, day to day Business as usual activities & SLA’s should be managed efficiently by working with internal stakeholders & the respective supplier’s Cloud support team.
Accountabilities
• Experience in managing projects and carried out large, medium scale implementations for Airline Commercial Revenue Management space.
• Perform team-facing role within projects/releases/programmes, using Waterfall and Agile project management methodology.
• Experience in leading high-performing and self-organising cross-functional teams, in order to deliver all components of the allocated work within baselined time, cost and quality metrics.
• Responsible for ensuring that Solutions delivered are highly available, scalable, easily maintainable and use modern Technology as relevant
• Work with the appropriate teams in DTI to effectively manage project resourcing and commercials including forecasting, time management and invoicing
• Work with the PMO to ensure alignment with governance, best practices, standards and processes for waterfall delivery
• Provide effective assurance of rapid recovery and restoration as well as application availability through the implementation
• Knowledge in Amadeus Altéa Suite of products/systems landscape especially around Commercial Revenue Management will be an added advantage
Education & Experience
• 7+ years’ experience working in Project Management, Delivery and Software Development areas
• Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent is mandatory
• Certification/Training in Project Management, Agile Development Methodologies is desirable
• 4+ years’ experience in the Airline Industry and the systems related to Commercial Revenue Management.
• 3+ years of working experience in delivering Large, Medium scale Implementations, and meeting success criteria.
• Experience in managing SaaS based Systems and SLA’s efficiently
• Knowledge in Revenue Management systems like PROS O&D RM, Airline Group Booking Platform, Shopping platforms and Merchandizing capabilities.
• Knowledge in Amadeus, Sabre PSS Systems landscape and Integrations
• Experience in understanding large system landscapes, APIs and solution design architecture.
• Knowledge in Machine Learning Models and Workflows
• Experience in understanding various message formats like EDIFACT, XML & JSON etc.,
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.