Overview
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
Job overview and responsibilities
The Ancillary Products team, a part of United’s Revenue Management organization, manages a multi-billion-dollar portfolio of travel add-ons including Economy Plus, upgrades, seat assignments, checked bags, Wi-Fi, travel insurance, and more.
As a Principal – Ancillary Products, you will be charged with improving revenue performance and customer satisfaction for United’s ancillary portfolio through offer optimization, data analyses, and product strategy. You will have the opportunity to directly influence strategy and investment for high-margin ancillary products, improve customers’ flight experience, and impact United’s bottom line.
+ Business Acumen:
+ Function as a product owner
+ Develop and maintain subject matter expertise in all product aspects including financial performance, policies and procedures, NPS, and optimization initiatives
+ Oversee product pricing strategy and lead pricing tests and analysis
+ Lead competitive analyses and identify new product initiatives; forecast revenue opportunities and build business cases to justify investments
+ Optimize the portfolio’s digital footprint through continuous optimization
+ Collaborate on cross-functional marketing efforts to drive revenue through email, digital marketing, social media, and other digital content
+ Analysis:
+ Maintain forecast models for ancillary product revenue each period
+ Utilize array of applications to mine and analyze product and performance data
+ Develop dashboards to visually represent key performance indicators
+ Support and execute timely ad-hoc analyses
+ Project Management & Communications:
+ Lead cross-functional initiatives, collaborating effectively with multiple stakeholders and providing timely and succinct updates to executive sponsors
+ Develop and present executive-grade materials to stakeholders of all levels
+ Manage relationships with third party vendors and service providers
+ Elevate teammates through mentoring and support in all phases including: training/familiarization, analyses, and product development
+ Leadership:
+ Foster teamwork, think strategically and deliver results
+ Take the initiative upon identifying areas of opportunity
+ Work collaboratively across functions and create an inclusive environment with people at all levels of the organization
+ Drive independent workstreams in the context of a broader team project
NOTE: This position provides a hybrid work arrangement including 50% of the time spent onsite at our Chicago office location and 50% remotely.
Qualifications
What’s needed to succeed (Minimum Qualifications):
+ Bachelor’s degree or equivalent experience
+ 4+ years of experience required, preferably in an analytical role
+ Analytical mindset, quantitative orientation required with strong knowledge of at least one database querying language (SQL, Python, etc.)
+ Technical experience or aptitude to learn data visualization (Tableau, Spotfire) and website analytics platforms (Google Analytics, Quantum Metric)
+ Experienced in analyzing complex, high volume data from various sources to identify patterns and relationships
+ Poised and confident presenting insights to stakeholders of all levels
+ Strong passion to solve business problems with data
+ Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
+ At least one year in a lead or managerial role preferred
+ Familiarity with airlines and ancillary products
+ Project management skills and experience preferred
+ Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially focused roles a plus
The base pay range for this role is $99,750.00 to $135,960.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.