Overview


 

 

 

Synopsis

 

It’s an exciting time to work for Etihad Airways; we’ve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation. 

The role of the Sales Support Assistant is focused on three main areas: (1) Providing analytical/administrative support to Sales Executives Supporting customers as per defined commercial strategy, (2) Redesigning processes and policies  (3) Complying with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

Accountabilities

  • Support sales activities to prospective and existing customers in line with the commercial strategy to drive incremental, quality revenue and improved load factors, recording all pertinent information using Salesforce according to established policies and procedures
  • Support the onboarding of new customers in line with established policies and procedures
  • Maintain accurate and up to date information on all existing and prospective customers in Salesforce according to established policies and procedures
  • Meet defined sales support KPIs/SLAs
  • In support of Sales Executives collect, review and record sales, customer, market and competitor data and insights according to established policies
  • Enter order and sales in the company’s system to ensure the delivery of the right product and services at the correct price and with the proper discount level with outmost quality and efficiency.
  • Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions
  • Collect, review and record sales, customer, market and competitor data and insights according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms and Conditions
  • Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction to drive revenue performance.

Education & Experience

Education and Experience:

• Educated to diploma level (full time in accountancy or commerce)
• 2 years of travel industry sales support experience or equivalent
• Multicultural experience in dealing with people at all levels, including senior internal and external customers.

     

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

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