Operations IP Engineer

Overview

About Anuvu 

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.  

Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients’ passengers and guests. 

Be Part of the Movement 

Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.  

Role S ummary 
The Operations IP Engineer will be responsible for issues, projects and tasks related, but notlimited to, shipside, shoreside network, Firewall, security, voice infrastructure, iDirect product andsatellite bandwidth balancing. Operations IP Engineer may be deployed to resolve issues,upgrade and install network/satellite systems onboard various vessels ranging from commercial,yacht, Cruise ships, oil rigs and other locations all over the world.

Location: Anywhere in Europe

Remote Options: 100% remote

What You’ll Be Doing   

• Configures, troubleshoots and supports complex virtualized networks and firewall appliances.
• Configures, troubleshoots and supports complex voice and data networks based on Cisco andiDirect technologies.
• Configures and supports devices not limited to satellite modems, routers, switches, firewalls,computer and servers with various operating systems (Windows, Linux, etc…)
• Creates diagrams, whitepapers, and training materials to document networks and products.
• Provides pre-installation coordination between internal departments, the customer, theirequipment vendor and their local terrestrial vendor. Responsible for technical accuracy oforders, problems and project documentation, problem resolution, customer communicationsand notifications of task or problem resolution.
• Serves as back up “subject matter expert” (SME) on all data product offerings. Providesproduct and technical training to the field technicians and customer representatives needinghands-on training.
• Performs field installations of data and voice equipment including routers, iDirect modems,switches, computers or any other telecommunication/company related equipment.
• Provides technical support during standard and non-standard workdays or hours to support24/7-365 coverage.
• May be required to cover shifts in the early morning and late night.
• May be required to be available to travel at a moments notice and could be on the road anaverage of 25% of the month.
• Other responsibilities as may be assigned.

Expectations 

• This position reports Manager of Operations Engineering IP. Interacts with: Internal – Engineers,Senior Technicians, sales account manager/directors/vice presidents, planning, operations, andcustomer service. External – customer (technical data contacts), equipment vendors
• Must be able to use a standard keyboard and read small LCD.
• Heavy email, chat and telephone usage. International and/or domestic travel required.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
• The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.

What We’re Looking For 

• Bachelor’s degree in related technical field or equivalent experience required.
• 5 years experience with Cisco and TCP/IP required
• Knowledge of Virtualized environments (VM Ware)
• Knowledge of Firewall administration, configurations and troubleshoot methodologies
• Knowledge of VoIP, WAN and Satellite terminology preferred
• Extensive knowledge of subnetting.
• Security and Firewall experience, CCNA, CCNP certifications and MPLS knowledge a plus
• Strong written and oral communication skills desired
• Creative Problem Solver
• Analytical Thinker
• Detailed
• Organized
• Skilled in Prioritization
• Electronics and/or Computers
• Effective Communicator

his Might Be the Right Place if You…. 

• Are a team fit; can help advance our global, inclusive culture 
• Are self-starter who likes to roll up your sleeves and take initiative with minimal direction  
• Can think about tomorrow, while getting your work done today 
• Are a collaborative team player; primary audience will be internal teams 
• Are curious and open to learning and finding new solutions 
• Are able to provide and accept feedback in a constructive manner 
• Are organized, have strong communication skills, and do whatever it takes to get things done 

The Benefits of Working Here 

A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including annual leave, health insurance with employer contributions, life insurance, flexible scheduling, employee assistance, a retirement plan with employer contributions, and more! 

Advanced | Agile | Applied 

Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams. 

Let Innovation Move You.