Overview
Purpose
Manage the relationship and service provided between client department in Etihad Airways and the Enterprise Analytics team. You will guide analytics resources to analyse and visualize Etihad’s enterprise data resources to solve business problems for client department. You will work with other strategic project managers, analytics managers and transformation managers to determine priorities and plan, manage and deliver tasks
Accountabilities
• Work closely with the leaders in client department to identify, understand the business questions we should be focusing on, working within the senior Enterprise Analytics Team to prioritize these according to business value and urgency
• Identify the high level analytical approach (es) required, available analytical resources and tools
• Assist analytical resources in planning, formulating, and executing their work, ensure outcomes and quality is satisfactory
• Work with the client departments to aid interpretation
• Manage the relationship with the client department – understand their needs, work within their day to day processes to stay abreast. Monitor and advise on activities performed and quality achieved
• Aid in Enterprise Analytics team forward planning for resources including L&D needs, development and technical investment to ensure that the Enterprise Analytics team is set up appropriately to respond in future (response times, quality, added value)
• The person should be willing to take up engagement responsibilities / projects / tasks in other areas as determined by business priorities
Education & Experience
• Bachelor or Master’s Degree preferred
• Minimum of 6 years of relevant work experience ideally with combination of analytics and work related to client department
• Prior experience of working in the aviation industry is a plus
• Prior experience of working in Operations, Sales, Alliances or Revenue Management preferred
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.