Overview


 

 

 

 Purpose 

Etihad is planning to undertake a largescale migration of its Passenger Service System (PSS) in March 2023. Given the complexity of such an undertaking it is vital to ensure continuity of IT operations in the build up to, and during cutover.  

The IT Operations Manager will be a single point of contact for the Service Management & IT Operations (SM & IT Ops) department for all project management activity related to the migration.  

 

 Accountabilities 

 

Planning  

  • Develop, maintain, and execute the SM & IT Ops Cutover Plan. 
  • Lead planning workshops to document and capture the tasks to be undertaken 
  • Engaging with the wider PSS program to ensure their activities are aligned and responsibilities are clear 
  • Proactively manage the resolution of planning choices, conflicts, and ambiguities 
  • Understand impact on daily operations factoring in peak loads and change freezes. 

 

Governance  

  • Communicate progress against the plan in line with the required program cadence (e.g., daily stand-ups, PI planning, retrospectives) 
  • Responsible for project compliance aligning with the Project Management Office (PMO) requirements and to ensure operational governance. 
  • Maintain the risk and issues register relating to the service transition activities ensuring the timely treatment of those items and escalation when necessary. 

 

Execution 

  • Participate in the dress rehearsals in the months leading up to cutover to establish detailed runbooks to be used during cutover. 
  • Forecast demand such that there is sufficient BAU capacity to deliver the required solutions 
  • Ensure artifacts related to ongoing Operations are updated as required  

 

 Education & Experience  

  • Demonstrable experience of a similar role, for a similar cutover scenario 
  • Understanding of technology, integrations and their applicability to the services provided and the impact of the choices being made.  
  • Previous experience highlighting effective stakeholder management across multiple streams, products and teams. 
  • Be a good communicator at all levels, across organisational and cultural boundaries, with excellent verbal and written skills (English) 
  • Planning and organisational skills with proven experience in the practical use of Microsoft Tooling; Teams, Project, PowerPoint & Visio 

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

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