Country Manager – South Korea

Synopsis

Etihad Cargo is a transforming business. As the cargo division of Etihad Aviation Group, we provide fast and reliable cargo and air freighter solutions around the world. We’re proud to be the air cargo partner of choice. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional service.

We are pleased to announce an opportunity for a Country Manager in Seoul, South Korea.  In this role you will add significant value and lead, guide and direct the area through effective management of Etihad appointed GSA team in line with the Cargo Commercial and operational strategy to maximize result for the  South Korea market. You will performance Manage the effective achievement of objectives by setting Service Level KPI for GSA team, developing and motivating GSA in order to maximize individual and collective performance. You will drive continuous performance management and coaching to improve performance. You will comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
 

Accountabilities

• Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
• Lead, manage and coordinate the team to ensure achievement of agreed targets as per defined strategy and budget expectations.
• Develop, implement and execute robust country and account plans to maximize Etihad Cargo’s revenue, load factor, yield and product mix
• Lead, develop, manage and stipulate a portfolio of customer contracts in line with Etihad Cargo’s segmentation model and commercial strategy
• Performance manage the local sales, reservations and customer service teams  to ensure the maximization of company reach and revenues possibilities. 
• Develop, maintain and lead customer relationships including global key accounts (where the key account structure requires), regional key accounts and local accounts at all levels. Ensure Etihad Cargo visibility in the assigned area to all customer decision makers.
• Manage sales costs, coach, direct and motivate the team. Measure Salesforce effectiveness and take action to improve quality and coverage.
• Collect, collate, provide feedback to HQ and pro-actively take action on market intelligence. Identify opportunities and potential blocks, plan strategy to overcome any area resistance.
• Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
• Participate in the budgeting process. Ensure no financial bad debt and full compliance to CASS when applicable
• Drive implementation of iCargo, self-service solutions, direct booking capabilities and e-Airway Bill
• Lead to cooperate with the GHA/Cargo Terminal to supply the quality service to customers and comply with the EY Standards

Education & Experience

• Educated with a minimum Bachelors degree or equivalent
• Minimum 8 years commercial experience within Cargo with at least 3 years management experience
• Extensive experience of South Korea  Cargo market with strong customer knowledge
• Fluent English & Korean – both written and spoken is essential
• Strong commercial analysis experience
• Basic Knowledge and experience about GHA/warehouse handling