Job Details

Salary:  Competitive per annum plus excellent benefits
Contract:  Permanent 
Hours: Monday – Friday, 37.5
Location: The VHQ, Crawley, West Sussex
Closing date: 12th March 2020
Here at Virgin, we love people and believe everyone should be treated as an individual. After all it’s how we treat one another that makes us feel special. If you do require any adjustments to support you throughout our interview process, please contact a member of our Talent Experience Team.
Many of our staff at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can’t promise to give you exactly what you want, but we are happy to explore what’s possible for the role.


In a nutshell

 Working as part of a small team within Sales Operations, you’ll be accountable for providing full assistance to commercial partners and the Sales Management team within the UK and European market sectors, by delivering an exceptional customer-focused service. You’ll work closely with your counterparts in our Global teams, JV and other airlines to ensure a seamless service for our mutual customers.


Day to Day

Responding promptly to all account queries both internally and externally, by email (20%), telephone (80%)

You will provide daily support to the European and UK Corporate and Travel Agency customer base.

Liaising with various internal departments, Sales Managers and the Leadership Team to ensure a first contact resolution.

Apply experience and customer knowledge to achieve the best outcome for both the Corporate client, Travel Agency and VAA.

Supporting the Sales team with varying administrative duties.

Managing a number of sales-related tasks simultaneously, for example co-ordinating familiarisation trips and events.

Monitoring relevant communications, both internal and external, and implementing necessary actions.

Attending and contributing to regular sales meetings and feedback to colleagues.

You will work closely with Sales Managers to gain understanding of the strategy and focus of their accounts to adapt approach accordingly.

Establish and developing relationships with varying levels of clientele. You will positively position the VAA Sales Team to promote accessible, efficient and experienced service at all times.

About you

In this challenging and process driven role communication is key so you should be able to communicate concisely in any situation and having excellent organisational skills with the ability to work well under pressure is essential. You’ll be a great team player who can collaborate and support, who is a proficient user of Microsoft Office Suite programmes and has working knowledge of a GDS.

You’ll have an in-depth knowledge of Virgin Atlantic products and services, with proven experience of dealing with a variety of situations simultaneously as well as having excellent time management skills. If you have experience within a CRM or case management then this would be advantageous.

Do you want to join a department who will offer personal development and a clear career pathway? Do you have excellent attention to detail with a strong work ethic? Does the above sound like you? Then we would love to hear from you.

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The perks

We recognise the value you add to our dynamic company. That’s why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course, you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self-select what’s important to you through our benefits portal. We appreciate that life is busy, so when operationally possible, remote working is available.

Be Yourself – Our Differences make us stronger

Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can unleash the potential of our forward-thinking mix of people.

To all recruitment agencies: Virgin Atlantic and Virgin Holidays does not accept unsolicited agency CVs.

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